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Gaithersburg Releases Results of 2009 Citizen Survey
In a recent random survey
of its citizens, 84% of the respondents rated Gaithersburg as an excellent
or good place to live, while City employees received a 77% or greater
excellent/good response with regards to their knowledge, responsiveness,
courteousness and overall impression.
“This survey is an important tool, especially in the current economic
climate as the City Council and I grapple with difficult choices for the
allocation of resources,” said Mayor Sidney Katz. “While the survey
validates many of our strengths, it also identifies areas of improvement
that we will be considering as we address our strategic directions in the
coming weeks.”
The
survey was conducted by the National Research Center, Inc. (NRC). In the
fall of 2009, 1,200 randomly selected households in key zip codes were asked
to participate. The survey was also available in Spanish. Twenty one
percent of the surveys were returned, which, while low, is within the NRC
normal range. The City conducted a similar survey in 2007 with a similar
response rate, and comparisons to that survey were provided. Gaithersburg
was also compared to nearly 500 jurisdictions across the country, and
ratings for each question were noted as “above,” “similar” or “below” the
national benchmark.
The
complete survey is available on the City’s website at
www.gaithersburgmd.gov.
The
survey was divided into nine broad categories, including overall community
quality, community design, economic sustainability, public safety,
recreation and wellness, community inclusiveness, civic engagement, and
public trust. Four specific policy questions, unique to the Gaithersburg
community, were also asked.
Ratings listed below reflect the percent responding “excellent” or “good”
unless otherwise noted. Highlights within each category include:
Overall Community Quality
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84% rated
“Gaithersburg as a place to live” as excellent/good, up from 82% in 2007.
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“Quality of
life” and “your neighborhood as a place to live” received excellent/good
responses of 73%, similar to 2007 and similar to the benchmark.
Community Design
Transportation
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Those
rating the ease of car travel as excellent/good increased from 2007, making
Gaithersburg similar to the benchmark, while ease of bus travel in
Gaithersburg is above the benchmark. Ease of bicycle travel below the
benchmark.
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In almost
all of the transportation service categories - street repair and
maintenance, street cleaning, snow removal and sidewalk maintenance –
Gaithersburg was above the benchmark, with excellent/good ratings exceeding
60% (75% in the case of street cleaning and 73% for snow removal).
Housing
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Similar to
the benchmark, only 33% of residents reported the availability of affordable
quality housing in Gaithersburg as excellent/good.
¸
The survey
used a comparison of household income and mortgage data to determine
“housing stress.” 43% of Gaithersburg residents responded spending 30% or
more of their monthly household income on housing, which is more than the
benchmark.
Land Use and Zoning
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There was a
71% or higher rating as excellent/good with regards to the City’s built
environment, including the quality of new development and the City’s overall
appearance.
¸
Nuisance
problems (weeds, run down vehicles, junk vehicles) were only a major concern
for 5% of respondents, less than the benchmark.
¸
All
categories of planning and community code enforcement services, including
land use, planning and zoning, code enforcement and animal control, were
above the benchmarks.
Economic Sustainability
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Employment
opportunities, shopping opportunities and Gaithersburg as a place to work
were rated above the benchmark. Only employment opportunities received a
lower than 70% excellent/good score.
¸
Job growth
was seen as too slow by 68% of respondents, much higher than the 47%
recorded in the 2007 survey, although similar to the benchmark.
¸
Only 16% of
the respondents felt that the economy would have a very/somewhat positive
impact on their family income in the next six months, down from 23% in 2007.
Public Safety
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In six out
of seven categories, very/somewhat safe perceptions increased from 2007 to
2009. 93% responded feeling very/somewhat safe in their neighborhoods
during the day, while the number who reported feeling very/somewhat safe in
Gaithersburg’s downtown area after dark increased from 27% in 2007 to 36% in
2009.
¸
However,
with the exception of neighborhood safety during the day and safety from
environmental hazards, all of the public safety ratings were below the
benchmark.
¸
Police
services in general received an 81% excellent/good response, similar to the
benchmark.
Environmental
Sustainability
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94% of
respondents reported recycling at least once in the past 12 months, up from
91% in 2007. This puts Gaithersburg above the benchmark.
¸
Consistently high marks were given for storm drainage, yard waste pick-up
and recycling, all exceeding 75% excellent/good ratings and all above the
benchmark. Recycling services came in at 89%.
Recreation and Wellness
Parks and Recreation
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Although
10% fewer respondents rated recreational opportunities as excellent/good,
83% reported using a neighborhood park or City park, up from 2007. Both of
these are similar to the benchmark. Participation in recreation programs
decreased 7% from 2007, below the benchmark.
¸
City parks,
recreation classes and recreation centers received high marks, with all
three categories above the benchmark, and all having excellent/good ratings
at 77% or higher.
Cultural Arts and
Education
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Opportunities to attend cultural activities were rated above the benchmark,
with 64% of respondents rating them as excellent/good.
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Educational
opportunities were rated at 67%, higher than in 2007 and similar to the
benchmark.
Community Inclusiveness
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Openness
and acceptance in the community towards people of diverse backgrounds
received the highest rating of all community inclusiveness categories at
74%, above the benchmark.
¸
Services to
seniors, youth and low income people received excellent/good ratings of 69%
or higher, all above the benchmark.
Civic Engagement
Civic Activity
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37% or less
of the respondents reported participating in a public meeting, watching a
meeting on cable TV or volunteering with a group or activity in the
community in the past 12 months, all below the benchmark.
¸
Voter
registration at 76% and voter participation in the last election, also at
76%, were below the benchmark.
Information and Awareness
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The
percentage of respondents who read the City’s newsletter (67%) is down from
2007 and is below the benchmark. However, 64% of respondents visited the
City’s website at least once in the last 12 months, more than the
benchmark. This question was not asked in 2007.
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Excellent/good ratings for cable television and public information services
were above the benchmark and both increased over 2007 figures.
Public Trust
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In 3 of 5
categories, Gaithersburg ranked above the benchmark in the public trust
category, including value of services for taxes paid (55%), the job
Gaithersburg government does at welcoming citizen involvement (65%) and the
job Gaithersburg does at listening to its citizens (47%).
Local, State and Federal
Government
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Responses
put Gaithersburg above the benchmark in all four categories related to the
provision of government services, garnering an excellent/good rating of
between 53% (Federal) and 78% (City).
City Employees
¸
While only
41% of respondents reported having contact with a City employee within the
past 12 months, they rated City employees at 77% or greater with regards to
knowledge, responsiveness, courteousness and overall impression. Both
overall impression and responsiveness are above the benchmark, while the
others are similar.
Four
policy questions were asked in the survey, allowing City officials to query
residents about issues specific to Gaithersburg. When asked whether the
City of Gaithersburg should partner with Montgomery County for the
construction of a new aquatic/recreation center, 29% of respondents strongly
supported a partnership while 13% strongly opposed it. 38% somewhat
supported, while 20% somewhat opposed.
Residents were also asked whether or not they supported the City of
Gaithersburg borrowing money to fund large capital projects in the future.
18% of respondents strongly supported and 48% somewhat supported this
concept, while 23% somewhat opposed and 11% strongly opposed.
Given the current economic climate, residents were asked whether they would
support a property tax increase to maintain existing City services. 6%
strongly supported and 26% somewhat supported the concept. 37% somewhat
opposed the measure, while 31% strongly opposed it.
Finally, an open ended
question asking residents to identify City services that should be
eliminated or curtailed to generate savings in annual operating costs
resulted in detailed suggestions. NRC generally categorized the responses,
the details of which are contained in the full report. 29% responded that
they didn’t know which services to eliminate or curtail, 15% said “do not
eliminate or reduce services/increase fees, funding,” 15% suggested
eliminating or curtailing recreation and aquatic services, and 13% suggested
reducing unnecessary expenditures and size of government. |